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HCAOA Conference

June 1, 2022

The Home Care Association of America’s Washington state chapter invited Clayton Foutch, COO of Home Matters Caregiving, to speak to their members about the caregiver shortage challenges facing the In-Home industry in 2022.  The focus of this workshop was how to create a culture of retention, teaching your team to make each interaction with your caregivers “purposeful”, and how to track, and more importantly, continually improve your agencies turnover rates.

In order to be a successful agency in this climate, everyone on your team needs to understand that the professional caregiver is the key to your success.  By effectively listening to the needs of your caregiving team, you can remove barriers impeding their success in your organization.  By doing this both your retention rates will improve along with the overall satisfaction from your clients.  A true win/win/win.

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About the author

Tyler Williams

As an Area Owner and Operator of a Home Matters Caregiving franchise, I am committed to ensuring exceptional outcomes for our valued clients and caregivers. My passion for elevating our service quality is matched by my role as a blogger and social media manager for the franchise, where I share insights, updates, and foster community engagement. Prior to senior care, I used my strategic communication and brand development skills as the Marketing Director of a regional bank. My diverse experience supports my commitment to excellence and innovation in both healthcare and digital communication.
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“I love how supportive and dependable Home Matters was for my Grandmother during the time we had their services. Their caregivers are dependable and very attentive to their clients!”
Tiffany C
“We had some hiccups with another agency and then found Home Matters through a friend! They made sure we were heard and their scheduling team is very communicative! Very happy with HMC!”
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